• Laptops get shipped out via UPS 2-Day delivery one week prior to your start date. A signature is required. 
  
  
• You will receive the UPS tracking number from our 3rd party vendor, Connection, once your equipment ships. If you miss your delivery, UPS will make another attempt the next business day.

• If there are any shipping delays, our IT Onbaording Team will notify you. 

Unfortunately we are not able to coordinate laptop pickups in office.  If you need an accommodation, please connect with your Recruiting Coordinator to identify an alternative solution. 

Only select Operations training classes will pick up their devices onsite. 

• If you need to change your shipping address, please contact your Recruiting Coordinator ASAP.

Yes, that’s fine as long as an adult 18 years or older is there to sign for your package upon delivery.

Yes, anyone 18 years or older can sign for the package. 

• Your Hiring Manager submits request for your equipment based on your role and function. 
  
  
• If it makes sense for your role, changes can be made to equipment if needed after your start date. Please reach out to onboarding-all@sofi.org and our team will assist you.

• You will receive an email to your personal inbox with links to step-by-step Computer Setup Guides & an invitation to Optional New Hire IT Drop In Session scheduled for the morning of your start date.
  
  
• Callout: The invite for Optional IT Office hours will be sent the Friday before your start date.

• If joining Day 1 Onsite, you will receive your laptop in office and all other equipment will be shipped to the laptop shipping address you provided. 
  
  
• If joining remotely, your laptop will ship separate from your other work equipment. You will receive a tracking number for each package.
  
  
• Callout: Only laptop shipments require a signature.

• Our Bring Your Own Device (BYOD) policy allows only certain positions to access company-issued applications from a personal device.
  
  
• If you are unsure if this applies to you, please reach out to your hiring manager if you have any further questions.

This varies depending on your role:

• Customer facing agents can expect delivery of home office agent equipment after their first week of training. Your trainer will provide details upon hire.
• Home Loans employees can expect delivery of home office agent equipment by the end of their first week.
• Full-time remote employees can request home office equipment once they start via the IT ticketing system, SoFi Compass. Requests may include up to 2 monitors, a single keyboard and mouse. Headsets are only provided to customer facing agents and Home Loans employees.
• All other employees, including hybrid office workers, are ineligible for home office equipment. Employees will either have assigned seating in their local office or able to use open seating. Your reporting manager will provide further details.

• Background checks are initiated 4 weeks prior to your start date due to company compliance requirements. Keep an eye out for an email from First Advantage. 
  
  
• Callout: If you have been employed by SoFi Technologies in the past and are a "rehire", you need to complete a new background check prior to your start date. 

 

• Reach out to our Talent Acquisition team at TAOps@sofi.org for any background check-related questions. 

Please reach out to TAOps@sofi.org for further instruction.

Reach out to our Talent Acquisition team at TAOps@sofi.org for any visa-related questions.

Every offer is unique and confidential.  If you have any questions about your offer, please reach out to your recruiter.

Inform your recruiter ASAP to ensure that everyone is aligned with the start date change. The recruiter will take the lead in informing the proper teams of the changed start date.

Check out your "Day 1 Schedule" here so you know what to expect during your first week! 

You will be sent two emails from Workday (sofi@myworkday.com) with login details. Use your login credentials to navigate to your Workday inbox and complete the required information

Please email hr@sofi.org for any WD updates/corrections

Please email hr@sofi.org with any questions or concerns.

• We've got some time before you start! Don't worry, we'll share a little FAQ to ease the minds of our interns as we get closer to your joining. 
  
  
• We know it can get a little overwhelming starting at a new company with so many new sites and processes to follow. We’ll share helpful resources to help you stay organized and productive!